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How 33bb Handles Your Personal Information

Your account data stays with us — not shared, not sold. This page covers what we collect when you use 33bb, how we store it, and what rights you have over it. Access and eligibility depend on your local law and eligible regions.

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33bb How 33bb Handles Your Personal Information
PRIVACY CONTACT

Reach Us About Your Data

Team online

Email Support

Send your data request or privacy question to our support address. We aim to respond within a few business days and will confirm receipt of your request.

Live Chat

Open the chat window from your account dashboard. Our support team can direct your privacy query to the right person without delay.

Account Settings

Some data preferences — like communication opt-outs and cookie choices — can be managed directly inside your account settings without contacting us.

DATA SECURITY

How We Protect and Manage Your Information

Encryption in Transit All data moving between your device and our servers is encrypted. This covers your login, payment details via bKash or Nagad, and any account update you submit.
Access Controls Your account is protected by password and OTP verification. Only you can authorise a session, and suspicious login attempts trigger an automatic security check.
Retention and Deletion We keep your data only as long as needed for your account or as required by law. You can request deletion of non-essential data by contacting our support team.
Your Rights You have the right to access, correct, or request removal of your personal data. Submit a request via email or live chat and we will respond within the timeframe required by applicable rules.

Common Questions About Your Privacy

We collect your name, contact details, and payment method information — such as your bKash or Nagad number — along with device and session data needed to secure your account.

We share data only with payment processors like bKash, Nagad, and Rocket to complete your transactions. We do not sell your personal information to any outside party.

Account data is held while your account is active and for a period after closure as required by applicable law. You can ask us about specific retention periods via support.

Contact us by email or live chat with your request. We will verify your identity and respond within the timeframe set by applicable rules in your region.

Yes. Payment transaction records are encrypted and stored only as long as needed for account management and legal compliance. Payment processors handle their own data under their own policies.

We use cookies for session management and preference tracking. You can manage or block cookies through your browser settings, though some account features may not function without them.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.